Privacy Policy

Privacy Policy

Last updated: October 2026

Alcanstrada (“we”, “us”, “our”) operates alcanstrada.com. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our store.

1. Who We Are

Alcanstrada is the data controller for the personal data you provide to us. If you have questions about this policy, contact us at privacy@alcanstrada.com.

2. What Data We Collect

We collect the following categories of personal data:

  • Contact information: name, email address, phone number
  • Delivery information: shipping address, billing address
  • Payment information: processed securely via Shopify Payments or third-party payment providers. We do not store full card details.
  • Order information: products purchased, order history, returns
  • Technical data: IP address, browser type, device type, pages visited, referring URL
  • Marketing preferences: whether you have opted in or out of marketing communications

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and customer service requests
  • Improve our website and product offering
  • Send marketing emails if you have opted in (you can unsubscribe at any time)
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

  • Contract performance: to fulfil your order
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing communications
  • Legal obligation: to comply with tax and accounting requirements

5. Sharing Your Data

We share your data only with trusted third parties necessary to operate our business:

  • Shopify Inc. – our e-commerce platform
  • Payment processors – Stripe, PayPal, Klarna (depending on your payment method)
  • Shipping carriers – DHL, PostNL, and similar couriers to deliver your order
  • Marketing tools – email service providers (only if you have opted in)

We do not sell your personal data to third parties.

6. International Transfers

Some of our third-party providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR.

7. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including legal and accounting obligations (typically 7 years for financial records).

8. Your Rights

Under GDPR and applicable EU privacy law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at privacy@alcanstrada.com. You also have the right to lodge a complaint with your national data protection authority.

9. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences at any time via our cookie settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the most recent update.