Shipping Policy
Shipping Policy
Last updated: October 2026
We aim to get your Alcanstrada order to you as quickly as possible. Below you will find all the information you need about our shipping times, carriers, and costs.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. Shipping Destinations
We ship worldwide. Delivery times and costs vary by destination.
3. Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Netherlands | 1–2 business days |
| Europe (EU) | 2–5 business days |
| United Kingdom | 3–6 business days |
| United States & Canada | 5–10 business days |
| Rest of the World | 7–14 business days |
These are estimated delivery times and are not guaranteed. Delays may occur due to customs, public holidays, or carrier disruptions.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
- Free express shipping on orders over €80
- Standard shipping rates apply for orders below €80
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email. You can track your order via our Track Your Order page or directly on the carrier’s website.
6. Customs & Import Duties
For orders shipped outside the European Union, customs duties and import taxes may apply. These charges are the responsibility of the customer. Alcanstrada has no control over customs processes and cannot predict any additional charges. We recommend checking with your local customs office before placing an order.
7. Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please first check the tracking information. If your package appears to be lost, contact us at support@alcanstrada.com and we will do our best to assist you.
8. Incorrect Address
Please ensure your shipping address is correct before placing your order. Alcanstrada is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at support@alcanstrada.com and we will try to update it before dispatch.
9. Contact
For shipping enquiries, contact us at support@alcanstrada.com.